Period: 2010–2012

Background

Before the Swedish Civil Aviation Administration was divided into Swedavia (airport operations) and LFV (air navigation services), a call-off agreement was made for communications as a service to provide LFV with a new telephony platform to replace the old MD110 network group. The contract for communications as a service went to Tele2. The solution is fully IP-based and consists of systems from Cisco and Astra with the option to retain selected analogue extensions.

Scope

The assignment comprised:

  • Implementing 6,400 extensions for LFV in control centres, towers and HQ, and for all Swedavia owned airports.
  • Changing the number series for Swedavia.
  • Creating integration to workplace services (AD, Exchange, Lync) and for the most part making it mobile for the users.
  • Establishing a call center for up to 500 agents.

A main objective was to have one single phone number for each person/function, but also to make it possible to connect this number to multiple terminals, for example mobile, fixed IP phone, PC/Lync.

The assignment

ClearPoint was responsible for main project management and technical project management during the introduction and migration.

Resultat

The introduction and migration have contributed to LFV and Swedavia today having a modern and well-functioning IP telephony solution with integration to AD, Exchange and Lync.

Challenges & dependencies

  • The collection of client data.
  • The ongoing logical, and later physical, division of communication and systems between LFV and Swedavia.
  • LFV’s regulatory framework for aviation safety has specific requirements for voice communication, and the introduction must not in any way interfere with aviation safety.
  • Ongoing project for the introduction of a new work place service in both Swedavia and LFV, and the physical division.